Privacy Policy

1. Information We Collect

At Reliable Heating and Cooling (Nikita HVAC), your privacy is our priority. To provide you with top-tier HVAC services, we collect information that you voluntarily provide to us when scheduling an appointment, requesting a quote, or contacting us.

This information may include:

• Personal Identification: Name, email address, phone number, and home address for service calls.
• Service History: Details about your HVAC system, maintenance records, and payment history.
• Technical Data: IP address, browser type, and interaction with our website (via cookies) to improve user experience.

2. How We Use Your Information

We use the information we collect strictly for professional purposes, including but not limited to:

• Scheduling and dispatching technicians to your location.
• Providing accurate estimates and processing secure payments.
• Sending you important updates about your appointments or system maintenance reminders.
• Improving our website functionality and customer service.

3. Data Security & Sharing

We do not sell, trade, or rent your personal information to third parties. We implement modern security measures to maintain the safety of your personal data when you submit a request on our website. Information is only shared with trusted third-party service providers (such as payment processors) strictly for the purpose of operating our business and servicing you.

4. Contact Us

If you have any questions regarding this Privacy Policy or wish to request the deletion of your personal data from our records, please contact us at office@nikitahvac.com.